Ethos + Methodology

DESIGN PHILOSOPHY

AI, my design methododology, a few case studies, and some other thoughts along the way.
I’ve ran 5 marathons now, and I am on my way to my 6th. For each marathon, I sit down and I build a marathon training plan in excel, with each day mapped out with a specific run or workout to do, from that day until race day.

Somewhere along the way I started to realize the similarities between training and design. For example, training blocks are like design sprints… build up, take a step back and reflect, repeat but better, over and over. Initial planning and research will led to a better end result, whether that’s a faster time or a better product shipped to end consumers. Listening to your body is like listening to your users, ignoring signals from the person doing the work leads to injury or a failed product. I could draw a hundred more comparisons here, but the point isn't the metaphor, it's the intentionality behind it. Even as tools like AI speed up our process exponentially, we still have to put in the reps. We still have to run the miles. Speed without preparation just gets you to the wrong finish line faster.

I've led design across healthcare, fitness, e-commerce, and enterprise AI, but the throughline is always the same: design is never a straight line to the finish. It's an ongoing practice of testing, adapting, and refining.

I bring a somewhat unusual mix to this moment in design. I have a traditional UX background where I designed running watch features for athletes, work I loved because of my own passion for health and fitness. But I've also spent real time on the other side of the AI divide. I did a short stint as an AI Engineer at IBM, and I spent 4+ years as a designer in AI conducting design thinking workshops around AI ethics, use cases, and virtual assistants while competing against players like Microsoft Copilot and AWS. That combination means I understand both where the tooling is headed while understanding the importance of keeping designs grounded and human.

If we hand every design decision to AI, we'll relearn very quickly why human UX designers have mattered all along. But at the same time, the most powerful designers are the ones adapting, the way marathoners have adopted carbon-plated shoes and GPS watches without losing the discipline underneath. The tools change. The training doesn't. My job is to stay the voice in the room that keeps the user, the business, and the human element of what we're building in view... even as the pace picks up.

What I Believe

 BE CRITICAL OF YOUR OWN WORK

In The Design Way, Harold Nelson and Erik Stolterman note that designers can't approach a problem with truly fresh eyes more than once. It's easy to get attached to your own ideas, and easy to go on autopilot (AI makes this easier than ever). Like reviewing splits after a race, I believe in constantly interrogating my own designs: seeking outside feedback, trying to break what I've built, and never placing my own agenda ahead of the people the product is for.

DESIGN IS NOT LINEAR

No training plan goes perfectly, weather happens, injuries happen, vacations happen, and plans adjust. Design is the same. It's not a standardized process you can apply the same way every time. It's messier than that, closer to a squiggly blob on a whiteboard than a straight line. The goal isn't to force a straight path, it is to build a toolbox flexible enough to make meaning out of the mess.

ALWAYS BE LEARNING. ALWAYS BE ADAPTING.

Every race, and every project, teaches you something for the next one. Our users usually know more about what they need than we do, and staying good at this work means staying genuinely open to that, along with new tools, new methods, and new technology as the field shifts underneath us.

DESIGN FOR EQUALITY, DIVERSITY AND ACCESSIBILITY

I believe designers have a responsibility to consciously include all people in the work we make, including amplifying underrepresented voices, building diverse teams, and making sure our research reflects the world we're actually designing for. Accessibility is part of this too. As Kat Holmes writes in Mismatch: How Inclusion Shapes Design, designing for accessibility ends up benefiting a much broader group than intended, such as the way curb ramps help wheelchair users, but also cyclists, parents with strollers, and travelers with luggage. Designing for the edges makes things better for everyone in the middle.
Let's get to the finish line together.

My name is Leah